Mariam Akinloye
Dr Taiwo Hassan, Medical Director/Chief Executive Officer (MD/CEO), General Hospital Ikorodu receiving the award of the Best Complaint Hospital in Lagos State
General Hospital, Ikorodu has, again, proved its mettle in adequate service delivery to its patients by emerging as the best hospital in the state where solutions were adequately proffered to patients’ complaints.
The hospital, which is currently the best in the state, was conferred with Best Complaint Hospital on service charter standards at the 2022 Lagos State Service Charter Awards by the Office of Transformation, Creativity and Innovation (OTCI), on Monday, November 7, 2022.
The event, which was attended by the Head of Service, Mr Hakeem Muri-Okunola, was also used to commemorate the 10th anniversary of the introduction of the service charter initiative into the state public service.
The award is not new to the General Hospital, Ikorodu, as it has won it several times. Dr Taiwo Hassan, Medical Director/Chief Executive Officer (MD/CEO), General Hospital, Ikorodu, was adjudged as the Best Service Charter Director in the state from 2014 to 2020.
In a statement by the hospital management today, the hospital stated that the award is another testimony to its commitment to give the best medical services to residents of Lagos which, according to them, is a major factor in the THEMES agenda of the State Governor, Mr Babajide Sanwo – Olu.
“We are honoured to have our hospital ranked as the Best Compliant Hospital on service charter standards at the Year 2022 Lagos State Service Charter Awards, by the Office of Transformation, Creativity and Innovation (OTCI)”, the statement said.
“This award again bears testimony to our commitment to our vision of taking healthcare services to its zenith in line with the THEMES agenda of Governor Babajide Olusola Sanwo-Olu in Lagos State.
“General Hospital, Ikorodu is committed to the highest standards of patient care. We celebrate and thank our staff and patients who entrust their care to us”.
Dr Taiwo Hassan, speaking at the award ceremony, said that the hospital’s service charter gets complaints and ensures that there is improvement in the service delivery to the people.
“We help you to identify the gaps because you comply with the service charter and that is where your complaints are processed. From there, they can escalate it to the quality improvement to proffer solutions to those gaps identified by the service charter”.
