Kunle Adelabu
The Medical Director/Chief Executive Officer of the Ikorodu General Hospital, Dr Taiwo Hassan, has appealed to the residents of Ikorodu Division to endeavour to make use of the hospital’s complaint channels for quick intervention and redress of their concerns.
The Ikorodu – born medical practitioner also told THE IMPACT in a brief chat in his office on Friday that the medical facility, which is meant to serve the entire Lagos residents, especially those in Ikorodu division, is always ready to attend to people’s medical needs at any time.
He stated this in response to some complaints by residents about some staff of the hospital.
“I have noted all the complaints and we are already looking into them. I want to enjoin our people to always call our complaint lines anytime they are not satisfied or have any complaint to make”, he said.
“We are here to serve them in line with the policy of the Governor of the State, Mr Babajide Sanwo – Olu, and that is what we are going to do effectively and efficiently.
“We have the phone numbers which are six in all the notices inscribed at strategic locations within the hospital’s premises. Please, endeavour to call any of those numbers whenever there is any need, complaint or concern you want to be addressed and you will be attended to promptly”, he assured.
Dr Hassan, while stating that staff of the hospital are committed and dedicated to serving residents efficiently, also appealed for understanding from residents that COVID-19 has changed ways by which medical staff attend to patients.
He told our reporter that the hospital is already looking into the concerns raised by the people in a bid to prevent future occurrences.
A senior staff of the hospital, who also spoke with THE IMPACT, said that the new MD is working in tandem with the management and other stakeholders in the hospital to ensure effective and efficient service delivery despite the COVID – 19 challenges.
He also confirmed that Dr Hassan has put in measures to engage staff of the hospital section by section since it would be against the COVID-19 protocols to address hundreds of staff at once.
Comrade Adedeji Fatuga, the founder of The lkorodu Ambassadors Group, had, on Thursday, July 23, 2020, complained on THE IMPACT WhatsApp platform about how he was attended to by a staff of the general hospital when he took his son there for medical attention.
“Does anyone know someone at the Ikorodu General Hospital because I am beginning to lose my patience”, Fatuga lamented.
“The hospital staff’s ability to attend to patients in time is annoying. I’m getting upset because of their inability to change… .
“You ask questions, they shout at you as if it is not their job to attend to you. I can’t even understand”, he lamented.
A lecturer with Yaba College of Education (Yabatech), Mr Hassan, also related his experience when he was rushed to the hospital for treatment recently.
“At around 1am on 22nd of June, 2020, I was rushed to the General Hospital, Ikorodu, Lagos State, due to palpitation and abnormal increase in blood pressure. I have my NHIS (National Health Insurance Scheme) registered with the hospital”.
He alleged that no staff of the general hospital attended to him and that he had to be rushed to a private hospital around 2.00am the same day with the assistance of his friend.
